Welcome to Spice Hide Out Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium kitchen tools, specialty ingredients, and shopping experience. Whether you’re looking for information about shipping, returns, or our products, you’ll find it here.

About Our Products

What types of products does Spice Hide Out Shop specialize in?
We specialize in premium kitchen essentials including cookware, baking tools, canning supplies, dehydrators, cleaning products, and specialty ingredients. Our carefully curated selection focuses on quality tools that serious home cooks and food enthusiasts will love.
Are your products suitable for professional kitchens?
While many of our products are durable enough for professional use, we primarily cater to home cooks who appreciate high-quality tools. Our selection includes commercial-grade items like heavy-duty baking pans and professional canning equipment.
Do you offer international voltage appliances?
Most of our appliances (like coffeemakers and dehydrators) are designed for US voltage (110-120V). Please check product specifications before ordering if you’re outside North America, as voltage converters may be required.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your protection.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
Orders typically process within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. International orders may be subject to customs fees, which are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using this number.
What’s your cutoff time for same-day processing?
Orders placed by 2pm CST on weekdays are typically processed the same day. Orders placed after this time or on weekends will be processed the next business day.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery for most items. To initiate a return, please email [email protected] with your order number and reason for return. Items must be unused and in original packaging.
Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on food items, opened cleaning products, or used appliances. All sales are final on clearance items marked as such.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Additional Questions

Can I request a product that’s not currently in your inventory?
We’re always looking for new products our customers will love! Email us at [email protected] with your product suggestion, and we’ll let you know if we plan to carry it.
Do you offer gift wrapping or special notes?
Currently, we don’t offer gift wrapping services, but you can include a gift message during checkout that we’ll print on the packing slip.
How can I contact customer service?
Our Kansas City-based team is happy to help! Email us at [email protected] for the quickest response. We typically reply within 1-2 business days.

Can’t find the answer you’re looking for? Our friendly customer service team is always ready to help at [email protected]. Happy cooking from all of us at Spice Hide Out Shop!